Frequently Asked Questions
OK Club Co. is a skincare brand dedicated to providing all-natural, alcohol-free, fragrance-free, and vegan skincare products that are safe for all skin types, including sensitive skin. Our products also are cruelty-free, KKM & MSDS certified, and formulated with clean ingredients suitable to pregnant women.
PRODUCTS
Our products are not HALAL certified, but they are made with safe, clean ingredients and do not contain any animal-derived substances.
Absolutely. Our products are safe for use during pregnancy. You can view the full ingredients list on each product page. However, we recommend consulting your doctor to ensure our products are suitable for your specific pregnancy needs.
Yes, our products are suitable for all skin types, including sensitive skin. However, if irritation or a rash occurs, we recommend discontinuing use and consulting a medical professional.
ORDERS & PAYMENT
Currently, we accept payments via FPX.
You can check your email for the order confirmation after a successful payment.
We apologize for the mistake. Please email us at hello.okclubco@gmail.com as soon as you receive the incorrect product, and we’ll resolve the issue promptly.
If you haven’t received your order confirmation email within 24 hours, please contact us at hello.okclubco@gmail.com
SHIPPING
Please allow 1-4 business days for your order to be shipped, and an additional 1-5 business days for your order to arrive.
You will receive an email with your tracking number once your order is out for delivery.
You can track your order status using the tracking number provided. If you’re unable to track your order or if there are issues, please email us at hello.okclubco@gmail.com with your order details.
Shipping is free for West Malaysia. For East Malaysia, a shipping fee of RM15 applies.
Yes, we offer international shipping! Shipping rates and delivery times will vary depending on your location. Please refer to our Shipping Policy for more detailed information.
REFUNDS, RETURNS & CANCELLATION
We’re sorry, but we are unable to process returns, refunds, or cancellations after a purchase.